1. Introduction
Welcome to Divya Arogya Sansthan. This Cancellation Policy explains the conditions under which customers may request the cancellation of orders placed through our website for Ayurvedic, Skin Care, Hair Care and Wellness products.
We recommend that customers review their order details carefully before confirming a purchase. Cancellation requests are subject to the order status and the terms described below.
2. Cancellation Before Order Dispatch
Customers who wish to cancel an order should contact us as soon as possible after placing it.
Cancellation requests may be accepted if the order has not yet been processed for dispatch or handed over to the courier or delivery partner.
Once a cancellation request is received, our team will review the order status and inform the customer whether cancellation is possible.
3. Cancellation After Dispatch
Once an order has been dispatched or handed over to the courier or delivery partner, cancellation may no longer be possible through our regular cancellation process.
Customers who wish to cancel an order after dispatch should contact our support team for guidance. Available options will depend on the shipment status, courier procedures and applicable policies.
If a shipment cannot be stopped after dispatch, any return, refund or other resolution will be handled in accordance with our Return and Refund Policy and applicable law.
4. How to Request Order Cancellation
To request cancellation, customers should contact Divya Arogya Sansthan using the phone numbers or website contact details provided below.
Please provide the following information to help us identify and review the order:
- Order number or order confirmation details.
- Customer name used while placing the order.
- Registered mobile number or email address.
- Reason for requesting cancellation, if applicable.
Submitting a cancellation request does not automatically confirm cancellation. Our team will communicate the outcome after checking the order status.
5. Cancellation of Prepaid Orders
For orders paid online in advance, eligible cancellation requests accepted before dispatch may qualify for a refund of the amount paid for the cancelled order, subject to applicable terms and law.
Once cancellation is approved, the refund will be initiated through the original payment method wherever supported by the payment provider.
The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.
6. Cancellation of Cash on Delivery (COD) Orders
Customers who have selected Cash on Delivery (COD) may request cancellation before dispatch, subject to confirmation by our team.
If a COD order has already been dispatched, customers should contact us to check whether cancellation or shipment interception is possible.
Customers are requested to inform us promptly if they no longer wish to receive an order, rather than waiting until delivery is attempted.
7. Orders Cancelled by Divya Arogya Sansthan
In certain circumstances, Divya Arogya Sansthan may need to cancel an order due to product unavailability, pricing or listing errors, payment verification issues, incorrect order details, delivery restrictions or other legitimate operational reasons.
Where an order has been paid for in advance and is cancelled by us, an applicable refund will be processed in accordance with our policies and applicable law.
We may contact the customer to confirm order details or discuss an appropriate resolution before cancelling an order, wherever practical.
8. Refund Processing After Cancellation
Where a cancellation qualifies for a refund, the refund process will begin after the cancellation has been approved and any necessary verification has been completed.
Refund timelines may vary depending on the payment method, payment gateway, bank and other processing requirements.
Any applicable shipping charges, deductions or other adjustments will be handled in accordance with the disclosed order terms, our applicable policies and applicable law.
For more information about refund eligibility and processing, please refer to our Return and Refund Policy.
9. Incorrect Orders or Changes to Order Details
If a customer has selected the wrong product, entered an incorrect quantity or provided incorrect delivery information, they should contact us as soon as possible.
Changes to an order may be possible before dispatch, depending on product availability and order processing status. Once an order has been dispatched, changes may not be possible.
If an order cannot be modified, customers may request cancellation where eligible and place a new order if required.
10. Exceptions and Special Circumstances
Some orders may already be packed, processed or handed over to the delivery partner when a cancellation request is received. In such cases, cancellation may not be possible.
Any special promotional offer, bundle, customised order or other special purchase condition may be subject to additional terms disclosed at the time of purchase, provided those terms comply with applicable law.
Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws.
11. Policy Updates
Divya Arogya Sansthan may update this Cancellation Policy from time to time to reflect changes in our operations, services or applicable requirements.
Any revised policy will be published on this page. Customers are encouraged to review this page periodically for updates.
12. Contact Us
If you have questions about order cancellation, cancellation approval or a refund following cancellation, please contact Divya Arogya Sansthan using the details below.
Phone: +91 8860719667 / +91 9560191564
Please keep your order number and registered mobile number available when contacting our support team.
