1. Introduction
Welcome to Divya Arogya Sansthan. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website for our Ayurvedic, Skin Care, Hair Care and Wellness products.
By placing an order on our website, customers agree to the shipping and delivery terms described in this policy.
2. Order Processing
Once an order is placed, our team reviews the order details and proceeds with processing after the required order and payment verification, where applicable.
Order processing time may vary depending on product availability, order volume, payment confirmation and other operational requirements. Orders are generally processed on business days, excluding applicable holidays.
If additional information is required to process an order, our team may contact the customer using the contact details provided during checkout.
3. Shipping Charges
Shipping charges, if applicable, will be communicated or displayed during the ordering or checkout process before the order is confirmed.
Shipping charges may vary depending on the delivery location, order value, package weight, delivery service and any applicable promotional offer.
Any free-shipping offer will be subject to the conditions specified at the time of the offer. Customers should check the final order amount before completing their purchase.
4. Estimated Delivery Time
Delivery timelines depend on the customer's location, product availability, order processing time and the courier or delivery partner responsible for shipment.
Estimated delivery dates, where provided, are indicative and may change due to courier delays, weather conditions, public holidays, transportation disruptions or other circumstances beyond our reasonable control.
If an unexpected delay occurs, customers may contact our support team for assistance with their order.
5. Shipping Locations
We aim to deliver our products to serviceable locations within India, subject to product availability and courier service coverage.
Delivery availability may vary by PIN code. An order may not be accepted or delivered to a location where courier services are unavailable or where delivery restrictions apply.
Customers are advised to provide their complete address and PIN code during checkout to help us determine delivery availability.
6. Order Dispatch & Tracking
Where shipment tracking is available, tracking details or a tracking link may be shared with the customer through the contact information provided at the time of ordering.
Tracking information may take some time to appear after dispatch. Customers can use the available tracking details to check the shipment status through the relevant courier service.
If tracking details have not been received or the shipment status has not been updated for an extended period, customers may contact our support team for assistance.
7. Incorrect or Incomplete Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including their full name, mobile number, house or building number, street, locality, city, state and PIN code.
Incorrect or incomplete address details may result in delivery delays, failed delivery attempts or the return of a shipment to the sender.
If a customer needs to correct an address, they should contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
8. Failed Delivery & Undelivered Orders
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, the customer cannot be contacted or other delivery requirements are not met, the courier may make another delivery attempt or return the shipment to the sender according to its procedures.
If an order is returned to us, customers should contact our support team to discuss the available options. Any additional shipping charges, re-dispatch or refund will be handled in accordance with our applicable policies and the circumstances of the order.
9. Damaged, Tampered or Incorrect Packages
Customers are advised to check the package condition at the time of delivery. If a package appears damaged, opened, tampered with or contains an incorrect product, please contact us as soon as possible.
Customers may be asked to share their order details, photographs of the outer packaging, shipping label and received product to help us investigate the issue.
Eligible claims for damaged, defective or incorrect products will be reviewed in accordance with our Return, Refund and Replacement Policy and applicable law.
10. Order Cancellation Before Dispatch
Requests to cancel an order should be submitted as soon as possible after placing it. Cancellation may be possible before dispatch, subject to the order status and applicable cancellation terms.
Once an order has been dispatched, cancellation may no longer be possible. Any eligible cancellation and refund will be handled according to our applicable policies.
11. Delivery Delays Beyond Our Control
Although we make reasonable efforts to ensure timely dispatch and delivery, delays may occur due to severe weather, natural disasters, strikes, public holidays, courier service disruptions, transportation issues, government restrictions or other unforeseen circumstances.
In such situations, we will make reasonable efforts to assist customers and provide available shipment updates. Actual delivery timelines may depend on the courier or delivery partner.
12. Contact Us
If you have questions about shipping, delivery status, delayed shipments or an undelivered order, please contact Divya Arogya Sansthan using the details below.
Phone: +91 8860719667 / +91 9560191564
Please keep your order number and registered mobile number available when contacting us so that we can assist you more efficiently.
